7-Day Replacement Policy
At TrueMart.pk, we strive to ensure that every product you receive meets your expectations. However, if there’s an issue, we offer a simple 7-day replacement policy under specific conditions.
⚠️ Note: We do not accept returns or replacements based on reasons such as change of mind or personal preference (like/dislike).
✅ Replacement Eligibility
You may request a replacement if:
The product does not match the description on the website
The product arrives in a damaged or broken condition during transit
The item is defective or not functioning properly
For fashion items, if you receive the wrong color or size that does not fit
🕒 Timeframe & Conditions
You must report the issue within 24 hours of receiving your order.
The product must be returned to us within 7 working days from the delivery date.
Customers are responsible for the return shipping costs.
📦 Return Requirements
Returned items must be:
In unused and original condition
In original packaging, with all tags, accessories, invoices, user manuals, and warranty cards
Accompanied by photo or video proof of damage or defect (including packaging)
🔍 Inspection & Approval
Upon receiving your returned item:
Our quality team will inspect the product to verify the claim.
If the product is found to be defective/damaged, a free replacement will be dispatched (subject to stock availability).
If the product is not defective or damaged, it will be returned to you, and no replacement will be issued.
🚫 Non-Eligible Returns
We cannot accept returns or process replacements in the following cases:
Return request is made after 24 hours of delivery
Returned item reaches us after 7 working days
Product is used, opened, or not in original condition
Missing original packaging, invoice, tags, or accessories
Damage due to misuse, mishandling, or unauthorized repairs
Incidental damage from product malfunction
Discounted/sale items, unless defective on arrival
Product with tampered or missing serial/IMEI numbers
Missing manufacturer price tags/labels (especially for fashion)
Damage or issues not covered by manufacturer warranty
🔁 Replacement & Refund Process
If a replacement is not available in stock, a full refund will be issued.
Refunds will be processed through the original payment method or as store credit, as preferred.
📩 How to Request a Return
To initiate a return or replacement request:
Email us at: help@truemart.pk
Or contact us via WhatsApp at (+92) 0300-8108082
(Available 24/7)
Important: Always share clear photos or videos of the product and packaging when requesting a return.
📌 Additional Notes
We recommend using a reliable courier service that offers online tracking.
In case of disputes, TrueMart.pk reserves the right to make the final decision on return, refund, or replacement matters.
