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Once we have received the returned product, our team will verify nature of the claim basis or the defect/damage of the product returned. After validation, we will send you an acknowledgement via SMS to your registered mobile number.
If a customer returns the product and requests for a refund, only the price of the product will be refunded (the shipping charges are not refundable)
If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number or via email at your registered email ID.
In case of returning the product via courier, customer will pay the shipping charges.
You can cancel your order by contacting us over the phone at 0300-8108082 (24 Hours / 7 days a week) or through contact us form. Your order will be cancelled if it has not been shipped by us, we will refund the order value , shipping charges will not be refunded.
Your refund may get declined if the product that is returned by you and received by True Mart.pk is not as per the process guidelines given as mentioned in our Replacement Policy.
Customers must first send a clear photo or video of the damaged or defective product and the shipping package.
We advise you to use a reputed courier company which allows online consignment tracking information.
Upon dispute, True Mart.pk reserves the right to make the final decision on all return/refund cases.