At TrueMart.pk, we are committed to ensuring a transparent and hassle-free shopping experience. Below are the key details regarding refund eligibility, cancellations, and our return verification process.

🔄 Return Verification & Acknowledgement

Once we receive your returned product, our team will carefully inspect it to verify the nature of the claim—whether the product is defective, damaged, or differs from its description.

  • After successful validation, you will receive an acknowledgement via SMS on your registered mobile number.

💸 Refund Guidelines

  • If a customer requests a refund after returning an item, only the product cost will be refunded.
    ➤ Shipping charges are non-refundable.

  • If your order is cancelled, you will be notified via SMS or email on your registered contact details.

  • If the return is sent via courier, the customer is responsible for shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

❌ Order Cancellation Policy

You can cancel your order by contacting us through:

📞 WhatsApp: 0300-8108082 (Available 24/7)
📝 Contact Us form on the website

  • Orders can only be cancelled before they are shipped.

  • If your order is successfully cancelled, we will refund the full product value.
    ➤ Shipping charges will not be refunded.

⚠️ Refund Rejection Criteria

Refunds may be declined if the returned item:

  • Is not received in accordance with our Replacement Policy

  • Is used, damaged, incomplete, or not in original packaging

  • Does not match the reason stated in your return request

📌 Important Notes

  • Customers must provide clear photo or video evidence of the defective or damaged product and its original packaging during the return request.

  • We strongly recommend using a trusted courier service with online tracking for your return shipment.

🛑 Final Decision Authority

In the event of a dispute, TrueMart.pk reserves the right to make the final decision regarding refunds, replacements, or returns.